Job Description

Thycotic, a global leader in IT security, is the fastest growing provider of Privileged Access Management solutions that protect an organization’s most valuable assets from cyber-attacks and insider threats. Our mission is to make self-sufficient security champions, by making security tools people love to use that make privilege management achievable for everyone.   The results show:  --We have over 10,000 customers worldwide ranging from mid-sized organizations to Fortune 100 companies and are adding hundreds of new customers every quarter.  --We are growing at twice the rate of the overall PAM market (50% vs 25%). -- We are among Inc. 5000 Fastest Growing Companies six years in a row.     Position Summary   The Tier IV Support Escalation Engineer is driven to resolve complex issues with a passion to assist senior team members and achieve customer success. The candidate we are looking for requires a background in development, ability to dive into code and work methodically through the most challenging cases in complex environments. Excellent communication skills, both verbal and written, are required to interact effectively with our worldwide customers and internal development, support, and sales team members.   This position reports to the Director, Technical Support. Remote candidates will be considered.    Key Responsibilities Troubleshoot complex issues whether software or environmental related Remain focused on complex issues through to resolution Work closely with product management, development, quality assurance, and senior support team members to resolve customer challenges Document troubleshooting techniques and train team on the techniques Design and build tools and scripts to help analyze the product, database, and network log files and narrow the cause of issues Assist in building and administering the infrastructure and systems that keep our customers up to date and informed Skills and Requirements Bachelor’s degree in Software Development or similar discipline preferred 4+ years combined experience as a software developer and/or as a database administrator Advanced PowerShell and SQL experience is a must Angular experience is a plus Experience in reading and understanding C#, .NET, XML and JSON Expertise supporting enterprise systems and enterprise-class software solutions with End-Point Security Management strongly preferred Experience working with Azure environments is preferred Deep technical and functional understanding of client/server enterprise systems involving secured access to systems Working knowledge of Windows system administration with an emphasis on networking (TCP/IP) and security best practices Knowledge of IT infrastructure including databases, firewalls, load balancers, proxy servers and IIS web servers Excellent interpersonal, and verbal English communication, written and presentation skills required Ability to work closely with team members Ability to be on-call for highly escalated, Severity 1 challenges Highly motivated, “can do” attitude, works well under pressure Why Work at Thycotic?   We’re passionate problem-solvers doing our part to make the world a safer place. We invest in people who are smart, self-motivated and collaborative.   What we offer in return is meaningful work, a culture of innovation and great career progression!   Thycotic was named a “Best Places to Work” Award Winner in 2019 and 2020 in recognition of our positive work environment and culture, as reported by employees.  A focus on employee advancement and our ethos of respect are just some of the reasons why people love working here!     Thycotic is an Equal Opportunity Employer and does not discriminate on the basis of race, ancestry, national origin, color, religion, gender, age, marital status, sexual orientation, disability, or veteran status.   Upon conditional offer of employment, candidates are required to complete a criminal background check and drug screen per Thycotic employment policy.

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